Shipping Policy / Pengiriman Barang

  1. Bag’s shipping will comes with complete packaging; Bag Box, Dust-bag, Leather Care Card, Tag, Authenticity Certificate, & Silica Gel.
  2. Accessories’s shipping will comes with complete packaging; Bag Box, Dust-bag, Leather Care Card, Tag & Silica Gel.
  3. Import Taxes is fully at customer’s additional fee.
  4. Local shipping by: JNE, Gojek, Grab, SiCepat.
  5. Bag’s shipping in Jakarta region is recommended to use Gojek / Grab to ship, due to minimize the risk of damaged box.
  6. International shipping by Air: Expedito.co.id (track your order here, if you haven’t receive your tracking code please email us at contact@zilialeather.com).

 

Return, Exchange & Repair Goods Policy / Pengembalian atau Penukaran Barang

  1. Exchange can be done only within 7 days after the package has been received by the customer.
  2. The Tag must be not cut off.
  3. Leather bags & accessories must be in the same condition while returned/exchange; never been used, no additional mark/scratch, no torn, no dirt, or has been washed (applied for any leather goods).
  4. Goods must be return/exchange in the same packaging from the original (complete packaging box, dustbag, cards, etc).
  5. If the goods returned/exchange is not in the original condition, we reserve the right to refuse return/exchange of goods.
  6. Return/exchange leather goods is not applicable on discount or sale item, neither the goods that has been purchased with promo code.
  7. Exchanged goods must be in the same item, can be in the different color.
  8. Damaged bag or accessories caused by production failure (not caused by Individual Habits / Wrongly Stored)
    can be repair by the team for FREE within 6 months of item purchased.
  9. Damaged bag or accessories caused by Individual Habits / Wrongly Stored bag might need extra fee for repair.
  10. We will ship back the new goods until we received the previous goods that wanted to be exchanged within 7 working days.
  11. Repair bag takes 4 to 8 weeks to finish.
  12. Keep your tracking code until we inform you that the return/exchange goods has been received.
  13. Refund money will be transferred back within 10 days (local / international purchased).

Address to Return: Please find us via email / WhatsApp.