FAQs

AnswerCurrently we do not have offline store.

AnswerThese are the bank account numbers:

• MANDIRI  RENNY F 1150 0043 47466
• BCA SHELLI T 083 134 7171

Please confirm your payment here, or contact us manually via WhatsApp +6282167900500 or email us contact@zilialeather.com to confirm your order has been paid.

Answer

• BAGS: All bags are ready in stock (only Lungo, Svelto & Merylbone Clutch are in Pre-Order).

• ACCESSORIES: Mostly are Pre-Order up to 3 to 5 working days (only Weller cardholder & Burton wallet are ready in stock).

AnswerYes! Zilia Leather is using imported leather (cowhide) from Italy, Poland, Denmark & Japan (check authentic certification in website ‘leather type‘ page). For inner lining mostly are using fabrics. Types of leather we use: Full-Grain (includes: Pull Up & Vegtan), Top-Grain & Suede leather.

• Full-Grain Leather: Full-grain leather is considered the highest quality and most durable type of leather. It is made from the complete grain layer of the hide, retaining the natural texture, markings, and imperfections. It develops a unique patina over time and is known for its strength and longevity.
• Top-Grain Leather: Top-grain leather is produced by splitting the top layer of full-grain leather and sanding away any imperfections or blemishes. It is then finished with a protective coating. While it is slightly less durable than full-grain leather, it is still considered high quality and is widely used in furniture, accessories, and apparel.
• Suede Leather: Suede leather is created by sanding the inner side of split leather, giving it a soft and velvety texture. It is known for its luxurious feel and is commonly used in shoes, bags, and garments. Suede is more delicate than other types of leather and requires special care to prevent stains and water damage.

AnswerNOTE: Bags using Pull Up leather: Clyde Vintage Brown & Enola Vintage Brown only.

Pull-up leather is a type of full-grain leather that is known for its unique and distinctive appearance. It is highly valued for its rich, natural look and the way it develops a beautiful patina over time (Check on IG highlight ‘Pull-Up’ for better understanding with live experiment video).

The distinguishing feature of pull-up leather is its ability to change color and develop a distressed or vintage look when it is pulled or stretched. When the leather is flexed or folded, the oils and waxes present in the leather move, causing the color to shift and lighten in those areas. This effect creates a unique and lived-in appearance that adds character and depth to the leather.

To maintain pull-up leather, regular conditioning with leather-specific products is recommended to keep it supple and prevent it from drying out. It’s important to note that due to its natural characteristics, pull-up leather may show scratches or marks more easily than other types of leather, but these imperfections often blend into the overall patina and add to its charm.

AnswerLeather bags, like any leather product (shoes, sofa, wallet, etc) & high-end brands, can be susceptible to scratching. However, the extent to which a leather bag may scratch depends on various factors, including the type and quality of leather, the finish or treatment applied to the leather, and how the bag is used and cared for in daily (depends on the user).

Here are a few factors to consider regarding leather bag scratching:

• Usage and Care: How you use and care for your leather bag can also impact its susceptibility to scratching (‘How To Store Leather Bags’ card is given in every bags purchase).
• Individual Habits: Personal habits and daily use play a role as well. For example, placing the bag on rough surfaces or constantly bumping it against hard objects may increase the likelihood of scratches. Or having a long nails could accidentally put marks on the goods. Being mindful of how you handle and store your bag can help prevent unnecessary damage.

AnswerYes, it is normal for genuine leather bags to have natural marks and imperfections. In fact, these marks are often considered desirable and contribute to the uniqueness and authenticity of the leather. 

Genuine leather is made from the hide or skin of animals, and during their lifetime, animals may have acquired marks such as scars, insect bites, wrinkles, or stretch marks. These natural markings can be seen on the surface of the leather and are a testament to its natural origin.

AnswerWe take great pride in crafting each item with utmost care and attention to detail, promising to deliver the best quality. However, please understand that as our products are meticulously made by hand, there may be occasional instances where slight imperfections or mistakes can occur. We appreciate your understanding and patience in the rare event that a mistake occurs.

• Repair and Maintenance: is available for free within 6 months after the purchased, only if it is by manufacture failure. Every goods are crafted handmade, there might be human-error in the making process. Broken / damaged leather surface & accessories by the user usage over time for individual habits or wrongly stored (‘How To Store Leather Bags’ card is given in every bags purchase), will be checked by the team depending the damaged difficulties and will do the best to repair in the team’s capacity. Note: The team is not trained to be professional bag SPA or repair, please do understand it is not in the team’s speciality, perhaps some rare case might need a professional bag SPA.
• Return and Exchange Policies: This can be done within 7 days after the package has been received to the customer without removing the tag (tag must be not cut off). Exchanged goods must be in the same item, can be in the different color.

AnswerZilia Leather does not make any custom bags & accessories for a single item. All products are designed by the team. However, custom goods is available for wholesale bulk order (office / event souvenirs) with minimum quantity. Check our portfolio in ‘Corporate Client‘ page in website or Instagram @zilialeather.corporate

AnswerAll bags’s sizes are fixed, we do not custom made sizes.

NOTE: only for Svelto & Lungo clutch are available for custom size (for laptop / iPad / tablets), by default size are 26 x 20 cm, please contact us for custom size, price will be adjust following the requested size.

AnswerZilia Leather’s workshop & office are located at West Jakarta, Indonesia.

AnswerYes (with company / event logo) you can check our portfolio here or check our instagram @zilialeather.corporate. Minimum quantity is required. We accept PU synthetic leather material by request.

AnswerYes, Zilia Leather ships worldwide, by air. International shipping takes 5-8 working days. Some country will cost import tax which at customer’s additional fee.

Answer

Yes, you can pay with credit card. For local credit card payment is only available via Tokopedia. International payment via PayPal – will be automatically directed while check out in USD.

Answer

Kindly email us to contact@zilialeather.com or WhatsApp +6282167900500, there might be possibilities of delay caused by the shipping courier, but we will try to help track your order as we can. And if you have not make your payment confirmation after transferred is made, please confirm manually with us.

Note: if your order is sent during public holiday, there may be some delays.

AnswerPlease contact us manually, email to contact@zilialeather.com or WhatsApp us +6282167900500

Answer

Here are the T&C for exchange or return policy.

Answer

One of the reasons European leather & Japan leather hides are superior to others is that only natural substances such as plant and vegetable extracts are used to dye the leather, resulting in much stronger and longer-lasting leather products. It is conscientious manufacturing, rooted in tradition.